Product updates

We are excited to announce the deployment of a dedicated customer support agent, available 24/7 from anywhere on Teli's platform.

About Teli's Support Agent

The agent will be available 24/7 to answer any general questions about how to use the platform or any specific questions about implementing the Partner API. In the past, non-enterprise customers had to reach out via email for direct support. In order to provide a better experience, we are now launching a dedicated support agent for everyone to access at all times. The agent will redirect customers to video guides and more if appropriate. In addition, we will continue to add context to this agent's knowledge base so it can provide even better support over time.

Enterprise customers will still have access to a dedicated Slack channel for custom support, and we will always be available via email. Please don't hesitate to reach out to us if the support agent fails to answer all of your questions!

Integrate Teli's powerful agentic capability to give your customer a native experience. Set it up in minutes with our dedicated Partner API docs and white glove engineering support.

What's New:

Teli's new Partner API program allows enterprise users to build the same agentic system on SMS and Voice using API quickly. With a team of dedicated software engineers for integrations, we set up unique base URLs for your organization for white glove support. Build a custom frontend that your customers are used to, and simply integrate Teli's backend functionality with the provided API endpoints for rapid release. Check out the Quick Start Guide here for more information!

Hot leads at your fingertips! Never miss a qualified conversation again with notifications on your iPhones.

What's New:

Teli was first launched as a desktop web app that's only accessible through your browser. For many teams, when admins push qualified leads to member accounts, they can only get notifications on their phone. For users on the go without their laptops, the mobile browser screen is usually too small to interact with.

Today, we are excited to launch our mobile app. Now downloadable directly from the IOS App Store, you can log into your Teli account and access any conversations pushed from your admin. When you accept notifications, you will receive real-time alerts when new qualified leads appear on your account. You can also view lead info, extracted data, voice logs, and more!

We encourage every team to take advantage of our mobile app. We have also kicked off development for the Android version as well. More to come soon!

Teli started off as just a voice AI platform, but now it is so much more. With the addition of multimodal SMS agents, users can easily follow up via text to increase conversions and reduce dropoff.

What's New:

• Context-aware SMS agents that work with all custom fields.

• Multimodal ability that allows AI agents to toggle between messaging and calling.

• Automatic DNC feature that ensure TCPA compliance.

• Exclusive relationship with DCA that enables 48 hour brand and campaign registration for A2P/10DLC.

• Custom data extraction when conversations are qualified.

• Bulk follow up or drip campaign for long-term reengagement.

SMS conversion is almost 90% higher when it comes to outreach at higher volumes.