TELI AI, LLC – Acceptable Use Policy (AUP)
Business Address: 28588 Northwestern Hwy, STE 300, Southfield, MI 48034
Company Name: TELI AI, LLC (“Teli AI,” “we,” “us,” or “our”)
1. Introduction
This Acceptable Use Policy (“AUP”) outlines the rules and restrictions for using Teli AI’s services, including AI-driven voice agents, texting automation, APIs, dashboards, mobile apps, and all related systems (the “Services”).
By accessing or using the Services, you agree to this AUP. Violations may result in warnings, temporary suspension, termination, or legal action where appropriate.
2. Prohibited Activities
Users may not use the Services for any of the following purposes:
2.1 Illegal, Harmful, or Fraudulent Activity
You may not use Teli AI to:
Violate any local, state, federal, or international laws
Conduct, promote, or assist in fraud
Engage in identity theft or phishing
Promote illegal products, drugs, or weapons
Assist criminal activity
Misrepresent your identity, business, or purpose
2.2 Abusive or Deceptive Communications
You may not use the Services to:
Harass, intimidate, or threaten individuals
Send deceptive, misleading, or manipulative messages
Pretend your AI agent is a human employee if your use case requires clear disclosure
Engage in political advocacy, election influence, or government impersonation
Spam, “blast,” or mass message without consent
2.3 Violations of Telecom and Messaging Regulations
You must not use Teli AI in ways that violate:
TCPA (Telephone Consumer Protection Act)
FCC guidelines
A2P 10DLC rules
CTIA messaging best practices
STIR/SHAKEN identity verification requirements
Prohibited examples include:
Sending unsolicited marketing texts or calls
Automated dialing without proper opt-in
Bypassing carrier registration or spam filters
Using unverified numbers for outbound messaging
Failing to provide opt-out instructions (“STOP,” “UNSUBSCRIBE”)
2.4 Sensitive Data Collection
Unless explicitly authorized in writing, you may not use Teli AI to collect, store, or transmit:
Social Security numbers
Driver’s license numbers
Financial account numbers
Medical or health information (HIPAA-regulated data)
Biometric identifiers
Passwords or authentication codes
Other highly sensitive personal data
2.5 High-Risk or Disallowed Business Categories
You may not use the Services for:
Payday loans or cash advances
Adult or pornographic content
Escort or dating services
Illegal gambling or unlicensed betting
Debt collection without proper certifications
Multi-level marketing (MLM) schemes
Cryptocurrency investment schemes
Any business deemed “high risk” by telecom carriers
3. Technical Restrictions
You may not:
Attempt to reverse engineer, decompile, or extract source code from the Services
Circumvent or attempt to bypass security or authentication systems
Interfere with or overload networks, APIs, or infrastructure
Use Teli AI to generate abnormal traffic loads
Launch automated queries that degrade system performance
Introduce malware, viruses, or harmful code
4. Data Use and Responsibilities
4.1 Your Data Responsibilities
You are responsible for:
Obtaining all necessary consents from your customers
Providing accurate caller ID and business identity
Ensuring your scripts, prompts, and uploaded data comply with applicable laws
Maintaining compliance with your industry regulations
4.2 AI Agent Behavior
You may not instruct or configure AI agents to:
Provide legal, medical, or financial advice
Give guarantees, pricing promises, or claims not approved by your business
Engage in high-pressure tactics or deceptive sales behavior
Make commitments your business cannot fulfill
5. Fair Use & Rate Limits
To maintain system stability, Teli AI may enforce:
API rate limits
Message throughput caps
Call concurrency limits
Storage and retention limits
Abuse or circumvention of these limits is prohibited.
6. Security & Account Protection
Users must:
Maintain the confidentiality of login credentials
Use multi-factor authentication where available
Notify Teli AI immediately of unauthorized access or security incidents
Not share API keys publicly or with untrusted parties
7. Suspension & Termination
Teli AI may suspend or terminate accounts for:
Violating this AUP
Creating risk to the platform, carriers, or users
Excessive spam complaints
Fraudulent activity
Non-compliance with telecom regulations
In urgent cases, suspension may occur without prior notice to protect system integrity.
8. Changes to This AUP
We may update this AUP at any time. Updates take effect when posted. Continued use of the Services indicates acceptance of any changes.
9. Contact Information
For questions about this AUP, contact:
TELI AI, LLC
28588 Northwestern Hwy, STE 300
Southfield, MI 48034
Email: info@teli.ai