TELI AI, LLC – Privacy Policy
Business Address: 28588 Northwestern Hwy, STE 300, Southfield, MI 48034
Company Name: TELI AI, LLC (“Teli AI,” “we,” “our,” or “us”)
1. Introduction
TELI AI, LLC provides AI-driven voice and texting automation solutions for businesses. This Privacy Policy explains how we collect, use, store, and protect information when you use our products, websites, mobile apps, APIs, and AI agents (collectively, the “Services”).
By accessing or using our Services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
We may collect:
Business Information: Company name, industry, website, and team member information.
Account Information: Name, email, phone number, passwords, and authentication details.
Billing Information: Payment card details, billing address, invoicing details (processed securely via third-party payment providers).
Uploaded Content: Documents, call scripts, CRM data, FAQs, or other materials used to train or instruct AI agents.
Communications: Messages, emails, chats, and support interactions.
2.2 Information Collected Automatically
When using our Services:
Usage Data: Pages visited, app activity, features used, and access timestamps.
Device & Technical Data: IP address, browser type, device identifiers, OS version, network provider.
Interaction Logs: Phone call data, SMS logs, timestamps, and automated agent responses.
Analytics Data: Behavior patterns used to improve product functionality.
2.3 Information Collected by AI Agents on Your Behalf
When your AI agents interact with your customers, we collect:
Call & Conversation Data: Audio recordings, transcripts, message content.
Contact Information: Names, phone numbers, emails provided by your contacts.
Business Context Data: Inquiry details, preferences, scheduling windows, lead intent signals.
Metadata: Duration, caller ID, message delivery receipts, and interaction outcomes.
This data is collected solely to provide the service to you and is not used to train public AI systems.
3. How We Use Information
We use collected information to:
3.1 Provide & Improve Services
Operate and maintain AI voice and texting systems
Deliver automated interactions and agent-driven workflows
Customize models for your business context
Improve accuracy, performance, and reliability
3.2 Business Operations
Authenticate users and secure accounts
Process payments and manage subscriptions
Provide support, troubleshooting, and analytics
Conduct product research and development
3.3 Communication
Send service-related updates or alerts
Provide onboarding and usage tips
Notify you about new features or improvements
3.4 Legal & Compliance
Prevent fraud, abuse, and misuse
Comply with A2P 10DLC, TCPA, STIR/SHAKEN, and telecom regulations
Enforce agreements and protect rights
4. How We Share Information
We do not share your personal information.
We may share information with:
4.1 Service Providers
Trusted vendors who assist with:
Cloud hosting (AWS, Google Cloud, etc.)
Telecom services (SMS carriers, SIP providers)
Payment processing (Stripe or similar)
Analytics and logging tools
AI infrastructure providers
These providers are bound by confidentiality and data-use restrictions.
4.2 Customers (Business Clients)
For AI agent interactions, data collected from end-users may be shared with the business that deployed the AI agent. This includes recordings, transcripts, message logs, and lead information.
4.3 Legal Requests
We may disclose information when required by:
Court orders
Law enforcement
Regulatory authorities
We will notify you where legally allowed.
5. Data Storage & Security
TELI AI uses industry-standard technologies to protect your information, including:
Encryption in transit and at rest
Multi-factor authentication
Access controls & permissioning
Audit logging
Secure telecom routing
We retain data only as long as necessary for business operations, regulatory compliance, or as requested by the account owner.
6. Your Rights & Choices
6.1 For Business Clients
You may:
Access or export your data
Request deletion of customer records
Update account or billing information
Configure retention settings for call recordings and transcripts
6.2 For End-Users Interacting With AI Agents
If you interacted with an AI agent deployed by a business using Teli AI, you may request:
Copy of your interaction
Deletion of your data
Information about how the business uses your data
Requests must be submitted through the business operating the AI agent.
7. Data From Minors
Teli AI does not knowingly collect or process data from children under 13 years old (or other age defined by local law). Businesses are prohibited from using the Services for minors without explicit consent.
8. International Data Transfers
Our systems may process data in the United States or in other countries with adequate data protections. We use standard contractual clauses where required.
9. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted with an updated “Effective Date.” Continued use of the Services constitutes acceptance of the revised Policy.
10. Contact Us
For questions, concerns, or data requests, contact:
TELI AI, LLC
28588 Northwestern Hwy, STE 300
Southfield, MI 48034
Email: info@teli.ai